The impact of booking more calls with Brigham Dickinson
Notes on wowing customers, booking rates, and continuous feedback
Alec Stevanovski
Latest stories
4 million employees to become eligible for overtime pay
April 29, 2024
General Manager Jeff Carpenter on how to run an efficient call center
Notes on dispatchers versus CSRs, metrics, and smiling
Quilt raises $33 million to capitalize on heat pump trend
April 22, 2024
From dental school to the trades with NuBlue’s Pierce Lollis
Notes on career pivots and the trades
Understanding Gen Z’s interest in the trades
April 15, 2024
Credit card delinquency rates hit new high
April 15, 2024
Billy Stevens on Sera, gross margins, and one-hour appointment windows
Notes on technology, finances, and online booking